New online consultation service

Patient Triage, Doctorlink is no longer in use at our practice.

Patient Triage is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us. Patients will only need to submit answers to three questions for a medical request, so it should save you time! We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead. You can access the new form from several places in our website or by going to https://florey.accurx.com/p/H85114


Job vacancies at Thurleigh Road Practice

Job Vacancies at Thurleigh Road Practice

Reception Manager
Full time (37.5hrs) – Monday to Friday.

​Are you someone with previous experience of managing and leading a team who is looking for a new challenge working in a friendly, caring and forward thinking team?

An exciting opportunity has risen to join our Practice as a full time Reception Manager.

We welcome candidates that are enthusiastic and possess a “can do” attitude, who have the drive and leadership skills to ensure we provide a first class front of the house service to our patients.  You must be someone who can work independently as well as part of a team and who is flexible.  We offer training and development opportunities as well as a competitive salary based on experience.

To apply, please visit ​ Job Advert (jobs.nhs.uk)

Closing Date:  16th June 2022.


Queen's Platinum Jubilee Bank Holiday opening times 2022

QUEEN’S PLATINUM JUBILEE BANK HOLIDAY OPENING TIMES 2022

The Practice will be closed on Thursday 2nd and Friday 3rd June 2022.

Prescription requests – we ask for you to email these to the practice email address swlccg.thurleighroadpractice@nhs.net, these will be dealt within our normal process.
Requests before Bank holiday weekend for guaranteed collection must be submitted by Tuesday 31st May 4pm.

Outside of our opening hours, please call 111 for medical support.
Or use Doctorlink – to check your symptoms 24/7 and when a consultation is needed, book appointments online with your NHS GP Practice.
https://app.doctorlink.com/thurleighroadpractice/register
And remember only call 999 if it is a life-threatening emergency. You can also consider using your local pharmacy for non-urgent Health advice.

Pharmacy Name Address Postcode Telephone Number Opening
Fulham Pharmacy 608 Fulham Road, Fulham SW6 5RP 020 7736 4126 10:00-14:00
Vitelow Pharmacy 26 Clapham Road, Clapham SW9 0JG 020 7735 2730 12:00-16:00
Tanna Pharmacy 14 Southlodge Avenue, Mithcam CR4 1LU 020 8764 6107 10:00-14:00
Tooting Pharmacy 175 Upper Tooting Road SW17 7TJ 020 8672 5843 10:00-14:00
Barkers Chemist 49 Falcon Road, Battersea SW11 2PH 020 7228 1701 10:00-14:00

Public Holiday 2022

Please note the surgery will be closed on the dates listed below:

2 June Thursday Late May Bank Holiday
3 June Friday Her Majesty The Queen’s Platinum
29 August Monday August Bank Holiday
26 December Monday Boxing Day
27 December Tuesday Christmas Holiday

If you require medical assistance on these dates, place visit NHS 111 ONLINE, call NHS 111 or in event of an emergency call 999.


SWL Self-management MSK App

Please click on the image (above) or the link at the bottom of the page and select which condition you would like access to:
e.g. Wandsworth – Lower Back Pain
Wandsworth – Back and leg pain
Wandsworth – Neck Pain
Wandsworth – Knee Pain
Wandsworth – New Shoulder Pain
Wandsworth – Lower Limb Injury
Wandsworth – Ankle Pain.

We will send you an email with all the information on how to get started. The App is provided free as part of your care in Wandsworth – Thurleigh Road Practice It will provide you with:
1. Easily accessible, targeted and personalised self-management information to help
you day by day, and step by step;
2. Exercises based on your stage of recovery;
3. Direct booking of local treatments such as physiotherapy and well-being services
within Wandsworth – Thurleigh Road Practice;
4. Reassurance and support to self-manage

GetUBetter – Wandsworth MSK


Healthwatch Wandsworth - Carers Discharge Project interviews

Healthwatch Wandsworth would like to hear from carers about hospital discharges

Do you care for someone who has been discharged from hospital since May 2021?
Talk to Healthwatch Wandsworth and together we can help shape how discharges from hospital work locally and nationally.

What is happening and when?

We would like to have a conversation with people who, as family members or friends, have been looking after someone who was discharged from hospital in since May 2021. Our staff and volunteers would like to have the conversation with people individually to talk about what happened. The deadline for conducting interviews is the 11th of February.

What difference will this make?

We have been asked, as the independent champion for local people, to speak to people as part of a project led by NHS England and NHS Improvement. Our aim is to understand how discharges are working for you and the people you care for and what matters most to you to improve quality. The experiences you share will inform work including quality markers for hospital settings and carers passports, assuring plans for improving hospital discharge for patients and Care Quality Commission lines of enquiry.

Who can take part and how?

  • If you have been looking after someone who was discharged from hospital since May 2021, and you have been providing unpaid care, we would like to speak to you.
  • We are looking for 10-12 people in total, from across section of age groups, genders and people who represent different ethnic and economic backgrounds.
  • A transcript of the conversation will be recorded and shared confidentially with NHS England and NHS Improvement. We will share anonymised information with local people in charge of services.
  • We can work with you to try to accommodate your preferences as to whether the conversation is on the telephone, online or face to face.

What to do if you are interested

  • Get in touch to tell us you would be interested to take part and we will provide more information.
  • If you are unsure about having the time to take part, let us know if there is any way we can adapt or support you to take part.
  • Email information@healthwatchwandsworth.co.uk or call 0208 516 7767.

The Healthwatch Wandsworth are offering a £40 voucher as a thank you. They are especially looking for male carers and young people to contact us as they are underrepresented in our interviews, but others are very welcome and encouraged to take part.


How we are operating during the Covid 19 pandemic

During Pandemic Period – 17/12/2021

To all our Patients

Thank you for your ongoing support over the past year when things have been different due to the COVID-19 pandemic. In our Practice we had to change the way we work very quickly and that has only been possible because our patients have adapted to these changes.

We Are Here For You

We would like to reassure you that we are open and still want you to tell us if you are unwell or worried about your health.

We continue to provide face-to-face appointments, as well as supporting people over the phone or online. We offer face to face appointments when they are medically needed and these can be with a range of health professionals currently working within the surgery. Using a mix or face to face appointments and phone appointments allows us to keep the number of patients on site to a safe minimum.

We are currently operating a “triage first” approach to GP appointment booking. This means you will need to speak to a GP via telephone who will determine if they can deal with your issue remotely or if they need to see you face to face. Please ring 0208 675 3521 to book a telephone triage appointment or these can be booked online from 7.30am on the day. Check online during the day to see if any further appointments become available for a call with a GP on the day.

Please do not come down to the Practice to book a GP appointment.

Please consider using online services to order repeat prescriptions and book available online appointments.

Download the NHS App to order repeat prescriptions and to get health advice: nhs.uk/NHSapp

Use Doctorlink to assess your symptoms and if a consultation is needed, you will be able to book an appointment through the App.

In order to maintain safe numbers of patients in our waiting room, please ONLY come into the Practice if you are:

  • Attending for a pre-booked appointment
  • Collecting paperwork including registration forms, test request forms, letters and prescriptions. If possible please complete registration forms online via our Practice website and consider nominating a pharmacy for collecting your medication.
  • If dropping off a prescription request please put your request into the box in the lobby
  • Booking one of the following appointments which does not require an initial telephone triage appointment.
    • Antenatal/postnatal checks
    • Immunisations
    • Cervical Smears
    • General nursing/health care assistant appointments including for health checks, blood pressure checks, ECGs, 24 hour blood pressure monitoring, blood tests

Please note that:

  • If you are dropping off a sample – please leave sample (in a plastic bag – clearly labelled with your name and Date of Birth) – in the box located in the entrance lobby
  • Urine sample pots are available to collect in the box by the entrance.
  • Breastfeeding and Children playing area are closed.

 

When entering the premises:

  • You MUST wear a face covering and follow social distancing markers. Please follow the floor arrows when exiting the building.
  • You MUST use the hand sanitiser available as you enter
  • You MUST ensure that you have your temperature taken at our wall mounted thermometer – located straight ahead in the lobby area as you enter the premises. If you DO NOT have a normal temperature – please exit the premises immediately and contact us by phone instead.
  • In order to maintain social distancing, there can be a MAXIMUM of 3 people queuing at our reception area. If 3 people are already waiting, please wait outside until the queue has shortened. We can only have a MAXIMUM of 7 patients seated in our waiting room. If we are at maximum capacity please wait outside until a seat becomes available.
  • Only the ground floor waiting area is open – please DO NOT go up to the 1st floor waiting area. The Clinician you have an appointment with will come and collect you from the ground floor and take you through to your appointment.

Do not enter the premises if you have symptoms of Coronavirus or have received a positive test result in the last 10 days.

Thank you for helping to keep our staff and patients safe.

 

Travel Confirmation Covid Vaccination Letter

This can be obtained via this link https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/. Letters arrive within 5-7 days.  Unfortunately, the Practice cannot provide this letter.

 

Zero Tolerance Policy

At the current time our Reception team and our Clinicians are continuing to work under difficult and challenging conditions to provide care for our patients.
We realise this situation is difficult for everyone and we thank you for your understanding, and ask that you continue to respect our staff.

 

Contacting Us

Our telephone lines are extremely busy first thing in the mornings, especially on a Monday’s and Wednesday’s and during lunchtimes every day. If your matter is not urgent, please try later during the day when the phones should be less busy. All general queries to be called after 10am. Your call will be held in a queue and answered when possible.

If you request an appointment then our Reception staff will ask you for a brief reason. They are asking this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.

Please, do not say that it is a personal matter, as this may delay your call should you need an urgent call back.

If your request is about medication, then please order by Online Patient Access or send us an email to swlccg.thurleighroadpractice@nhs.net . The Medical Assistants will deal with your query within 3 working days. Doctors will no longer deal with prescription requests via telephone appointments. Our Clinical Pharmacist can also help with any medication queries.

Please do not use our email for any medical, clinical or urgent matters. Clinical matters should be discussed with a telephone triage call by a Clinician first.

Please do not attend the surgery and only come in person if advised to by a health professional, who will explain what you need to do.
We are providing routine cervical smear test appointments with Nurses throughout the week from 7.30 am to 7 pm. Appointments can be booked online.

Please see the NHS website or Jo’s Cervical Cancer Trust website for further information regarding cervical screening.

 

Routine Childhood Immunisation can also be now be booked with our Nurses for face-to-face appointments, you do not need to book a call before appointment. For further information on routine immunisations, please click the link.

Please ensure you are COVID symptoms free when attending these appointments.

 

NHS Phlebotomy Services

The reception staff can book your blood tests at Balham Park Surgery, Monday to Friday from 8 am to 12 pm for Adults only.

Alternatively you can use the walk-in service at St Johns Therapy Centre, Monday to Thursday from 8 am to 4.15 pm, Friday from 8.30 am to 1 pm for Adults service and 1.30 pm to 4.30 pm for Children service. Children will take priority on Fridays.

Please ensure you are COVID symptoms free when attending these appointments.

Blood tests forms will be available to collect at the surgery.

 

Patient Registration

Patients trying to register at our Practice, should complete an online registration form available on our website. We will get in touch with you via email and confirm you registration.

We are now up-to-date with the registrations, so the estimated time to register currently is 1 week.

 

Home Visits

Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.

 

Collecting items

We are trying to minimise people coming to the practice therefore, all referrals will be emailed to you directly.

If you are collecting any other documents, please collect between after 10.30 am to 6 pm.

 

Repeat Prescriptions

Prescriptions can be ordered online (via Patient Online Access) or by submitting a prescription request HERE

If you require a repeat prescription you will be asked to nominate a pharmacy, if you have not done so already. This is so that the prescription can be sent electronically directly to the pharmacy that you can collect from there without having to attend the surgery.

 

Non NHS Work

We are not in a position to fully offer this service due to pandemic. Therefore, we anticipate that we are likely to suffer staff shortages during this period and our available resources will be focused towards direct patient care.

Our apologies for any delays this may cause.


COVID-19 abroad vaccinations

Tell the NHS about coronavirus (COVID-19) vaccinations you have had abroad

This service enables you to book an appointment to show evidence for any coronavirus (COVID-19) vaccinations you’ve had outside of England. This is so the NHS can securely update your vaccination record.
Who can use this service:
• are aged 18 years old or over
• have an NHS number
• have received one of these MHRA-approved vaccines outside of England – Oxford/AstraZeneca (Vaxzevria), Pfizer/BioNTech (Comirnaty), Johnson & Johnson (Janssen) or Moderna (Spikevax)

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/tell-nhs-about-coronavirus-vaccinations-abroad/


COVID Passport & Certificates

If you have received your COVID vaccine abroad, we cannot provide a COVID passport.

For more details please visit: https://www.gov.uk/guidance/nhs-covid-pass or call 119


Why are GP practices working differently?

GP practices are open but the pandemic is not over

In South West London there are still thousands of people getting Covid-19 every week, with many being admitted into hospital and some into intensive care. Local GP practices treated people throughout the Covid lockdowns and continue to do so. We must make sure our practices are safe for our staff and protect patients who need to attend in person.

How are practices working now?

When people need seeing face to face this should happen as quickly and safely as possible and it is important that people are assessed first to decide who needs:

  • to be seen in person by one of the team
  • a phone consultation
  • a video consultation
  • help from a community pharmacy or another health service

We also want to avoid asking people to travel to practices, where they may come into contact with unwell or infectious people, when this is not essential.

How can I contact my GP?

You can still telephone your GP practice but, if your practice offers it and you are able to, the best thing to do is to use an online service on the practice website. You will then be contacted with the best appointment for you.

If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.

You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.

Why do receptionists ask personal questions?

GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, you can use the online service on the practice website, if your practice offers this.

I wanted to see my GP, so why am I seeing someone else?

Many GP practices now include a range of professionals like physician’s associates, nurses, practice pharmacists and paramedics who can help you. This means you can often be seen more quickly and if you then need to be seen by your GP they will organise this for you.

Where else can I get help?

Always dial 999 in a life-threatening emergency.

Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy.

 


Supply disruption for routine blood tests

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.