How we are operating during the Covid 19 pandemic

During Pandemic Period

We are open and offering both telephone triage and video consultations as well as seeing patients face to face. You will not be able to enter the building to see a doctor or nurse unless this has been arranged in advance. Therefore we ask that you:

Ring the Practice between 8.00 am – 9.30 am to book a telephone appointment. If required the doctor or nurse will then book you an appointment to come in to the Practice for a face to face appointment or we are also offering video consultations if appropriate. Access to triage telephone appointments are also available via online access from 7.30am each day. No routine face to face appointments are offered during pandemic period.

If you are coming into the Practice for an appointment, please ensure you wear a mask. Please press on the intercom button by the side of the front door (once only please) and one of our receptionists will assist you and take your temperature before you enter the building. Please come alone or just one parent to come in with a child. Please be patient with us as staff could be answering phones.

We are experiencing a high volume of calls into the Practice, so please bear with us. If you are calling for any other reason than to book an appointment, please can you call us after 10 am and before 6.30 pm.

Appointments can be booked online for blood pressure checks, age 16 & under clinic and cervical smears. No routine face to face appointments are offered during pandemic period.

Doctorlink is an online service and provides an online triage solution that will assess your symptoms and direct you to the most appropriate healthcare service near to you. This could be the pharmacist, your GP/Nurse or other services. The System is available 24/7 and is connected to your GP surgery so if you do need to speak to or see one of our clinicians we will be informed. Sign up on line or download the Doctorlink app.
Please do not come to the surgery unless you have an appointment.

 

Covid-19 Vaccination

All patients who are now eligible for the Covid-19 vaccine (groups 2-9) and who have not already had or booked their first dose, can now book their vaccination through the NHS system. This can be done either online via https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ or by calling 119.

You can book a vaccination if:

• you are aged 50 or over
• you are at high risk from coronavirus (clinically extremely vulnerable)
• you are an eligible frontline health or social care worker
• you have a condition that puts you at higher risk (clinically vulnerable)

• These conditions include:
• Long-term lung conditions (such as severe asthma, COPD, bronchiectasis and cystic fibrosis)
• Long-term conditions affecting the heart or blood vessels (such as congenital heart disease, heart failure and peripheral arterial disease)
• Diabetes
• Chronic kidney disease
• Long-term liver conditions (such as cirrhosis and hepatitis)
• Conditions affecting the brain or nerves (such as dementia, Parkinson’s disease, motor neurone disease, multiple sclerosis, epilepsy, cerebral palsy or stroke)
• A condition or treatment that makes you more likely to get infections (such as HIV or some treatments for lupus, psoriasis or rheumatoid arthritis)
• Severe mental conditions (such as schizophrenia and bipolar disorder)
• Severe obesity (a BMI of 40 or above)
• you have a learning disability
• you are a main carer for someone at high risk from coronavirus

Patients who have already had their first dose through our Covid-19 vaccination hub at the Clapham Junction Health centre and are awaiting their second dose, will be contacted in due course approximately 10 weeks after their first vaccination. The invitation will either be via a text message (if we have your correct mobile number) or by a call from the practice. Please wait for your invitation and refrain from calling the practice.

All patients who had their first vaccination at another location (i.e. hospitals etc.) and are awaiting your second vaccination, please make contact directly with the organisation where you received your first vaccination, to book your second one. Unfortunately, we do not have access to their booking systems, so are unable to do this on your behalf.

 

Zero Tolerance Policy

At the current time our Reception team and our Clinicians are continuing to work under difficult and challenging conditions to provide care for our patients.
We realise this situation is difficult for everyone and we thank you for your understanding, and ask that you continue to respect our staff.

 

Contacting Us

Our telephone lines are extremely busy first thing in the mornings, especially on a Monday’s and Wednesday’s and during lunchtimes every day. If your matter is not urgent, please try later during the day when the phones should be less busy. All general queries to be called after 10am. Your call will be held in a queue and answered when possible.

We are aware of technical issues with our phone lines, as patients are reporting waiting for long periods of time and then being cut off. This is being investigated by the telephone company.

If you request an appointment then our Reception staff will ask you for a brief reason. They are asking this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.

Please, do not say that it is a personal matter, as this may delay your call should you need an urgent call back.

If your request is about medication, then please order by Online Patient Access or send us an email to swlccg.thurleighroadpractice@nhs.net . The Medical Assistants will deal with your query within 3 working days. Doctors will no longer deal with prescription requests via telephone appointments. Our Clinical Pharmacist can also help with any medication queries.

Please do not use our email for any medical, clinical or urgent matters. Clinical matters should be discussed with a telephone triage call by a Clinician first.

Please do not attend the surgery and only come in person if advised to by a health professional, who will explain what you need to do.
We are providing routine cervical smear test appointments with Nurses throughout the week from 7.30 am to 7 pm. Appointments can be booked online.

Please see the NHS website or Jo’s Cervical Cancer Trust website for further information regarding cervical screening.

 

Routine Childhood Immunisation can also be now be booked with our Nurses for face-to-face appointments, you do not need to book a call before appointment. For further information on routine immunisations, please click the link.

Please ensure you are COVID symptoms free when attending these appointments.

 

NHS Phlebotomy Services

The reception staff can book your blood tests at Balham Park Surgery, Monday to Friday from 8 am to 12 pm for Adults only.

Alternatively you can use the walk-in service at St Johns Therapy Centre, Monday to Thursday from 8 am to 4.15 pm, Friday from 8.30 am to 1 pm for Adults service and 1.30 pm to 4.30 pm for Children service. Children will take priority on Fridays.

Please ensure you are COVID symptoms free when attending these appointments.

Blood tests forms will be available to collect at the surgery.

 

Patient Registration

Patients trying to register at our Practice, should complete an online registration form available on our website. We will get in touch with you via email and confirm you registration.

Due to Covid pandemic, a considerable time is being spent on an urgent workload. Due to this, registrations may take longer to process. Estimated time at present is 2 weeks.

 

Home Visits

Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.

 

Collecting items

We are trying to minimise people coming to the practice therefore, all referrals will be emailed to you directly.

If you are collecting any other documents, please collect between after 10.30 am to 6 pm.

 

Repeat Prescriptions

Prescriptions can be ordered online (via Patient Online Access) or by submitting a prescription request HERE

If you require a repeat prescription you will be asked to nominate a pharmacy, if you have not done so already. This is so that the prescription can be sent electronically directly to the pharmacy that you can collect from there without having to attend the surgery.

 

Non NHS Work

We are not in a position to fully offer this service due to pandemic. Therefore, we anticipate that we are likely to suffer staff shortages during this period and our available resources will be focused towards direct patient care.

Our apologies for any delays this may cause.


Covid Vaccination Programme

COVID Vaccination Update – 12/03/2021

Thurleigh Road Practice – part of the Clapham junction health centre vaccination team
Please be aware we are working our hardest to ensure all patients in groups 1-6 have had the opportunity to have their Covid vaccination at our vaccination hub and as we are sure you are aware this is a huge task to undertake, we have already invited all those in groups 1-6. Any patient within these groups who have not had the vaccine as of yet and now wishes to take up the offer can arrange this through the Covid Vaccination National Service.

Patient in groups 7-8 (Ages 55-64), should have received a letter from the NHS to book your vaccination through the national service. Please ensure you book your appointment by following the instructions in the letter.
Patients in group 9 (Ages 50-54) will start to be invited to our local vaccination hub in the next couple of weeks, invites will mainly go out via text message and you will either receive a text message with how to book (if we have your correct mobile contact details) or we will call you within due course to arrange your vaccination. If you have any further questions regarding the Covid vaccination or having problems booking your vaccination please call the practice after 10am and we will endeavour to deal with your concern as quickly as possible.

Covid Vaccination National Service

All Patients who are in groups 1-8 can now also book their vaccination through the national Covid vaccination centres.
You can only use this service if any of the following apply:
• you are aged 55 or over
• you have previously received a letter saying you are at high risk from coronavirus (clinically extremely vulnerable)
• you are an eligible frontline health worker
• you are an eligible frontline social care worker
• you get Carer’s Allowance – find out more about Carer’s Allowance on GOV.UK

You can book via the NHS website – https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

In the meantime, more information about the Covid-19 vaccine can be found here.


Private prescriptions

At Thurleigh Road Practice, we are grateful to receive the support of our private consultant colleagues in the ongoing management of our patients.

As a result, we receive a large volume of requests for private prescriptions to be converted to NHS ones.

Whenever a GP prescribes something for you, they are taking full responsibility for this even if the medication has been recommended by another doctor. Therefore all such prescriptions requested will be reviewed by a GP and where possible and appropriate, will be turned around in 2 working days from receipt.

However there are some medications which, for safety and monitoring reasons should only be started by a consultant. Some examples can be found in the list below however this list is not exhaustive and all medication requests will be assessed on an individual basis:

  • Medication for ADHD
  • Lithium
  • Bupropion
  • Methotrexate
  • Hydroxychloroquine
  • Mycophenolate

When a patient is stable on such medications, it may be possible for us as your GPs to take over the prescribing responsibility but only after discussion and written agreement with the responsible consultant.

We will always try and accommodate all prescription requests that we receive however there may still be some instances where we as your GPs may not agree to prescribe a certain medication. Such instances include:

  • If the GP does not feel that they have significant expertise to safely prescribe such a specialist drug
  • There has not been enough communication from the private doctor about the rationale behind using such medication
  • The use of such medicine is not in line with local or national guidance
  • If a medication if not licensed for use for that specific condition/diagnosis or is not licensed in the UK

We thank you for your understanding.


Coronavirus related scams

Coronavirus related scams. Information for patients

NHS Digital has alerted us to several ongoing spam email and SMS campaigns seeking to exploit vulnerable people and impair coronavirus vaccination efforts. These campaigns variously claim to be from the UK Government, the NHS, Test and Trace, GP surgeries, pharmacies, or from other health organisations like the WHO. Typically, the content of these messages attempts to direct users to phishing sites or connect them to high-cost premium number services, although in some cases the messages contain false or misleading information about the coronavirus vaccines themselves.

 

To protect yourself and your family members from fraud and criminals, remember the following points.

  • The vaccine is only available from the NHS and is being offered to people in priority groups. Vaccination is free and the NHS will contact you when it is your turn or if you are over 70, you can now contact the National Booking Service at www.nhs.uk/covid-vaccination or ringing 119 free. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Anyone offering a paid-for vaccine is committing a crime.

The NHS will never:

  • ask you to press a button on your keypad or send a text to confirm you want the vaccine.
  • ask for payment or for your bank account or card details, to pay for a vaccine or to confirm your eligibility for the vaccine.
  • ask you for your PIN or banking password.
  • arrive unannounced at your home to administer the vaccine – at the moment we are also not making house calls to deliver or discuss the vaccine.
  • ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills, bank account details or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Please remember: If you are asked to pay for the vaccine or asked for your bank account details, it is a scam.


Battersea COVID-19 Vaccination Programme – Volunteers Needed

We Need YOU – We are currently planning for an effective Covid-19 vaccination programme in Battersea.

We are working very hard with other local Battersea GP practices to get this essential service up and running for our local population by the beginning of January 2021. However, the scale and pace of the Covid-19 vaccination programme will require additional support and we are looking for volunteers to help to ensure the programme runs safely, smoothly and efficiently.

If you would like to contribute to the success of our local Covid-19 vaccination programme at The Junction Health Centre as a steward, please email: swlccg.covidvacc@nhs.net

Thank you.


Routine immunisations during the pandemic

NHS services in London are working hard to make sure all adults and babies still receive their routine vaccinations. When you visit your GP surgery, things may be a little different: social distancing and infection prevention control measures may be in place. This is all to keep you and staff safe. If you are due a vaccination, contact your GP today. nhs.uk/vaccinations


COVID 19 / Coronavirus

If you currently have covid-19 symptoms, and would like to ask for a test, please use this link

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-for-coronavirus/ask-for-a-test-to-check-if-you-have-coronavirus/

Shielding restrictions put in place during the first wave of the coronavirus pandemic in England will not be imposed automatically at any of the three tiers – medium, high or very high – the government has confirmed.

However, patients in ‘exceptionally high-risk areas’ may still be advised to begin shielding again in future for a limited time. If this was to happen clinically extremely vulnerable patients in affected areas would receive a personal letter advising them what to do.

The DHSC said that if shielding advice is reintroduced people ‘will also be eligible for a support package – including food access support, medicines deliveries and any additional care or support required’.

Patients are still being encouraged to attend any NHS appointments or seek help from the health service for their existing conditions if they require it.

The advice for clinical extremely vulnerable patients, which is in addition to the basic restrictions that everyone must follow, is detailed below.

For alert level high

These measures are in addition to restrictions that require everyone to not meet other households indoors, unless part of a support bubble, and to only meet in groups of up to six people outdoors:

  • Reduce the number of different people met outside
  • Avoid travel except for essential journeys
  • Work from home where possible and reduce the number of shopping trips made or go at quieter times of the day
  • People can still go to work if they cannot work from home because all workplaces should be COVID-secure, and children should still attend school

Please do continue to contact us if you need medical care. We are here to help and have measures in place to reduce the risk of exposure to Covid-19.

 

If you do need to speak to someone about Coronavirus, please call NHS 111.

You can use NHS 111’s online tool as well, to assess your symptoms 111.nhs.uk and get advice. This will be the same advice as given if you phone NHS 111.

Links to information and support regarding Coronavirus (COVID-19)

Click here to read more about Coronavirus (COVID-19)

Please click here if you are Struggling with COVID-19? 

Click here to access information to support your recovery from Covid-19

Self certification form for employers due to Covid-19

NHS 111 Isolation Note

Guidance on Shielding & Protecting Vulnerable People

Mental Wellbeing Resources

Face Coverings: When to wear one & make your own

Face Covering Exemptions

TfL Face Covering Exemption Card

Read the full TfL guidance

Wandsworth residents can access the wellbeing Covid-19 Support Line for patients who may be struggling with social isolation and lockdown:

Wellbeing support line (9am – 5pm) 020 3513 6264 – choose option 4

COVID-19 Conjunctivitis

Advice for Parents during Covid-19

Document detailing support available for patients during Self-Isolation

ACERS Post COVID-19 Patient Information Pack – helping you to recover and manage your symptoms following COVID-19