Supply disruption for routine blood tests

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.


Letter to all patients

Dear patient

Firstly we’d like to thank you for your patience and understanding during what has been an extremely challenging last 18 months. We have been working hard to offer you a good level of service and understand there have been occasions where you feel things haven’t gone the way you’d like them to.

We have taken on quite a bit of feedback from patients over the period of the pandemic into how we provide services to our patients. The way we provide care for you has understandably changed due to the impact of COVID-19.

We have though, remained open throughout the pandemic and have continued to see patients face to face when needed.

We have also added in new work streams to make it easier for other patient cohorts to contact a doctor or nurse. These include video appointments and text message communications which have both been warmly embraced and received very good feedback from our patients.

However, in line with instructions from NHS England we have had to change to a triage model whereby all calls are triaged at the point of contact before being assessed by a member of the clinical team. The clinician in charge then processes this and books an appointment based on clinical need and any potential COVID risk to other patients and staff.

I can assure you that reception staff do not make this call. All calls are discussed with a partner and assessed immediately. They are then dealt with based on clinical need and an appropriate time frame for an appointment is found.

We have found this system to work well in freeing up a lot of emergency slots on the day - resulting in patients with an actual emergency medical need, being able to see a doctor or a nurse on the day. Previously these appointments were being booked inappropriately at times.

Overall the response has been good and we will continue to review and improve our workflow systems to enable us to offer prompt medical care when needed. We are seeing a huge increase in clinical demand at the moment and are continually assessing how best we can service this.

We continue to see patients face to face when appropriate and will continue to assess how this can be best managed as the pandemic evolves.

Whilst he vaccination programme has been very successful and life is beginning to return to something like normal - a word of caution. We are unfortunately seeing quite a few cases of double vaccinated individuals contracting COVID-19 (in most cases the delta variant). It is for this reason that we continue to operate the way we do, with safeguards in place to keep both our patients and our staff safe. It has not been easy but we do this with the best of intent.

Please do remember that this virus is still looming and that is why we remain cautious.

Thank you for your feedback and I hope you find this explanation helpful.

The partners
TRP
Thank you

Dr Jonathan Christopher


Wandsworth MSK App

Please click on the image (above) or the link at the bottom of the page and select which condition you would like access to:
e.g. Wandsworth – Lower Back Pain
Wandsworth – Back and leg pain
Wandsworth – Neck Pain
Wandsworth – Knee Pain
Wandsworth – New Shoulder Pain
Wandsworth – Lower Limb Injury
Wandsworth – Ankle Pain.

We will send you an email with all the information on how to get started. The App is provided free as part of your care in Wandsworth – Thurleigh Road Practice It will provide you with:
1. Easily accessible, targeted and personalised self-management information to help
you day by day, and step by step;
2. Exercises based on your stage of recovery;
3. Direct booking of local treatments such as physiotherapy and well-being services
within Wandsworth – Thurleigh Road Practice;
4. Reassurance and support to self-manage

GetUBetter – Wandsworth MSK


Free well-being programme

Free 6 week programme for people aged 60 and above in Battersea starting on Mondays at 1pm from July 12th 2021.
Includes an exercise session, refreshments and a wellbeing topic each week.
Meet new people and find out more about what is happening in the Battersea community

For more information contact Sarah or Dawn at Katherine Low Settlement, 108 Battersea High Street, 0207 223 2845, sarahg@klsettlement.org.uk, dawn@klsettlement.org.uk

 

Well Being Poster June 2021


Covid Vaccination Programme

COVID Vaccination Update – 12/03/2021

Thurleigh Road Practice – part of the Clapham junction health centre vaccination team
Please be aware we are working our hardest to ensure all patients in groups 1-6 have had the opportunity to have their Covid vaccination at our vaccination hub and as we are sure you are aware this is a huge task to undertake, we have already invited all those in groups 1-6. Any patient within these groups who have not had the vaccine as of yet and now wishes to take up the offer can arrange this through the Covid Vaccination National Service.

Patient in groups 7-8 (Ages 55-64), should have received a letter from the NHS to book your vaccination through the national service. Please ensure you book your appointment by following the instructions in the letter.
Patients in group 9 (Ages 50-54) will start to be invited to our local vaccination hub in the next couple of weeks, invites will mainly go out via text message and you will either receive a text message with how to book (if we have your correct mobile contact details) or we will call you within due course to arrange your vaccination. If you have any further questions regarding the Covid vaccination or having problems booking your vaccination please call the practice after 10am and we will endeavour to deal with your concern as quickly as possible.

Covid Vaccination National Service

All Patients who are in groups 1-8 can now also book their vaccination through the national Covid vaccination centres.
You can only use this service if any of the following apply:
• you are aged 55 or over
• you have previously received a letter saying you are at high risk from coronavirus (clinically extremely vulnerable)
• you are an eligible frontline health worker
• you are an eligible frontline social care worker
• you get Carer’s Allowance – find out more about Carer’s Allowance on GOV.UK

You can book via the NHS website – https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

In the meantime, more information about the Covid-19 vaccine can be found here.


Private prescriptions

At Thurleigh Road Practice, we are grateful to receive the support of our private consultant colleagues in the ongoing management of our patients.

As a result, we receive a large volume of requests for private prescriptions to be converted to NHS ones.

Whenever a GP prescribes something for you, they are taking full responsibility for this even if the medication has been recommended by another doctor. Therefore all such prescriptions requested will be reviewed by a GP and where possible and appropriate, will be turned around in 2 working days from receipt.

However there are some medications which, for safety and monitoring reasons should only be started by a consultant. Some examples can be found in the list below however this list is not exhaustive and all medication requests will be assessed on an individual basis:

  • Medication for ADHD
  • Lithium
  • Bupropion
  • Methotrexate
  • Hydroxychloroquine
  • Mycophenolate

When a patient is stable on such medications, it may be possible for us as your GPs to take over the prescribing responsibility but only after discussion and written agreement with the responsible consultant.

We will always try and accommodate all prescription requests that we receive however there may still be some instances where we as your GPs may not agree to prescribe a certain medication. Such instances include:

  • If the GP does not feel that they have significant expertise to safely prescribe such a specialist drug
  • There has not been enough communication from the private doctor about the rationale behind using such medication
  • The use of such medicine is not in line with local or national guidance
  • If a medication if not licensed for use for that specific condition/diagnosis or is not licensed in the UK

We thank you for your understanding.


Coronavirus related scams

Coronavirus related scams. Information for patients

NHS Digital has alerted us to several ongoing spam email and SMS campaigns seeking to exploit vulnerable people and impair coronavirus vaccination efforts. These campaigns variously claim to be from the UK Government, the NHS, Test and Trace, GP surgeries, pharmacies, or from other health organisations like the WHO. Typically, the content of these messages attempts to direct users to phishing sites or connect them to high-cost premium number services, although in some cases the messages contain false or misleading information about the coronavirus vaccines themselves.

 

To protect yourself and your family members from fraud and criminals, remember the following points.

  • The vaccine is only available from the NHS and is being offered to people in priority groups. Vaccination is free and the NHS will contact you when it is your turn or if you are over 70, you can now contact the National Booking Service at www.nhs.uk/covid-vaccination or ringing 119 free. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Anyone offering a paid-for vaccine is committing a crime.

The NHS will never:

  • ask you to press a button on your keypad or send a text to confirm you want the vaccine.
  • ask for payment or for your bank account or card details, to pay for a vaccine or to confirm your eligibility for the vaccine.
  • ask you for your PIN or banking password.
  • arrive unannounced at your home to administer the vaccine – at the moment we are also not making house calls to deliver or discuss the vaccine.
  • ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills, bank account details or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Please remember: If you are asked to pay for the vaccine or asked for your bank account details, it is a scam.


Battersea COVID-19 Vaccination Programme – Volunteers Needed

We Need YOU – We are currently planning for an effective Covid-19 vaccination programme in Battersea.

We are working very hard with other local Battersea GP practices to get this essential service up and running for our local population by the beginning of January 2021. However, the scale and pace of the Covid-19 vaccination programme will require additional support and we are looking for volunteers to help to ensure the programme runs safely, smoothly and efficiently.

If you would like to contribute to the success of our local Covid-19 vaccination programme at The Junction Health Centre as a steward, please email: swlccg.covidvacc@nhs.net

Thank you.