Accessibility

This website is run by Thurleigh Road Practice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

• Internet Explorer
• Firefox
• Google Chrome
• Safari

The majority of this website is fully accessible.

We know some parts of this website are not fully accessible:

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you within 7 days.

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us as above.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The vast majority of our website works correctly on any web technology.

How our site looks and works is based on HTML5, and we test for, and support, the following browsers:

You may experience unexpected behaviour in other browsers.

The content listed below is non-accessible for the following reasons:

Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.

By September 2020 we intend to have completed the process of converting PDF and other documents into accessible web formats (other than documents published before 23 September 2018, where they’re not essential to providing our services).

Some tables are used to format text however they do not always work well with screen readers. Any such tables will be reviewed and amended (or removed) by September 2020.

It should be noted that practice staff are able to add content to this website using a Content Management system. Whilst every effort is made to add WCAG 2.1 AA complaint content this might not always be possible due to lack of website accessibility experience. Therefore it is possible some new documents may not be accessible, links may be added that are not meaningful, new layout tables may not read properly using a screen reader, and there may be new images added which contain text. Our website is reviewed annually by our supplier, and at this point any non-compliant elements will be pointed out to us.

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

If you:

• Have problems seeing the screen
• Find it difficult to use the mouse or keyboard
• Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.