About Patient Access

If you wish to, you can now use the internet to book some appointments with a clinician, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

The service is open 24/7/365 and can be accessed from your home computer, Tablet or Mobile phone.

The following services are available to all registered patients:

Adult Proxy Access

If you want to request for or give access to your online medical record via adult proxy access, you can find more information on https://www.nhs.uk/apply-for-proxy on how to request it.

  1. To register online, read this information leaflet (to link the leaflet to these words).
  2. Download and complete the Proxy Forms. Please ensure you select the correct form.

Proxy Form for Age 0 – 10

Proxy Form for Age 11 – 15

Proxy Form for Age 16 +

The above forms also can be completed to give access to a carer, friend or family member to your online record.

This will allow your nominated person to do all or some of the following:

Proxy access will be granted to parents of children under the age of 10 on completion of the form. Please note that once a child reaches age 11, proxy rights for parents will be paused until the patient consents using the practice consent form as above is completed. Proxy access for parents will automatically be revoked for all patients once they reach the age of 16 and a new form will need to be completed if the patient wishes for proxy rights to be given.

  1. Visit the Practice and hand these forms to our Reception Team.

Please Note: we also have the application form and information leaflet at reception if you are unable to download, complete and print it. 

  1. Show your Identification – two forms of ID. one photo ID such as passport, drivers licence, freedom pass etc. and one form of ID with your home address such as recent utility bill, bank statement etc. This must be within a date of 3 months.

Full list of acceptable ID

Once you have completed the form and shown your IDs, you will receive an email within 14 days with your Patient Online Access Pin document which you will need in order to sign up to Patient Access.

Once you have registered, you will have full access to all the online services you requested.


If you have already signed up for Online Services, you can access Appointment Booking, Repeat Prescriptions, Change your Details and view your Test Results*.


New user?

Step 1:  Go to Patient Access (https://www.patientaccess.com/) to visit the patient access website.

Step 2:  Click on Register

Step 3:  Where it asks you “Have you received a registration letter from your practice?” Click on No.

Step 4: Enter your surgery’s postcode and click on the surgery name SW12 8TT

Step 5: Fill in your details

Step 6:  Set up your security questions

Step 7:  Read and Agree to the terms and conditions and click next

*In order to view your Medical Records including Test Results, please call or speak with one of our reception staff who will need to establish your identity and may ask you to provide some form of identification such as a driving licence or passport. You will then have access to this online service.


Patient Access Security

We’re serious about security

Your security is very important to us. We take a number of measures to help safeguard you while you are using Patient Access Services. This page explains how to find out whether you’re connected to Patient Access securely. You can then have confidence that you are using the real & legal site and all your communication with it is safe from others.

This site uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technology used by online banks and shops.

Please check the certificate and familiarise yourself with how it looks in your browser. Whenever you use the site, check to make sure the certificate is still there. If it isn’t, don’t use the site and report the problem to your practice, who will bring it to our attention.

We have provided external links below to instructions for all the major browsers on how to view the security certificate.

Click the link to open the instructions in a new window.