You can arrange a consultation by contacting us online, calling reception or on the NHS APP.
We offer:
Telephone consultations – A clinician will call you in a given time window
Online consultations – The clinician can text you in response to your query
Video consultations – A clinician will send you a link to join them for a video consultation
Face to Face consultations – A clinician will see you at the surgery if there is a clinical need. If a face-to-face consultation is your preference, we will try to accommodate this within the restrictions in place to reduce the spread of COVID 19 infection.
There is one simple form to fill out and we will get back to you in 2 working day. Click here to begin.
Please note that due to clinical safety, the online service can be suspended due to capacity. If your enquiry is urgent, please call the practice or call 111.
8 to 8 Hub appointments (Outside surgery hours only)
You can now be seen by a GP at one of the 8 to 8 GP hubs in Wandsworth. The consulting GP will have access to your full medical history and will document the consultation directly into your notes. These appointments are available 8 am to 8pm, Monday to Saturday.
You can be booked into a hub appointment by:
- staff here at the practice staff who will decide if it is appropriate for you to be given a hub appointment
- calling 111.
Please be aware these appointments are also for other local practices to use, and therefore limited. If in the event there are no appointments at a hub you will be advised to wait for the next available appointment at the Practice.
Enhanced Primary Care Hub at Queen Mary’s
The enhanced primary care hub at Queen Mary’s Hospital is here for anyone with injuries such as burns, sprains, broken bones, cuts, bruises and wounds.
The service offers appointments with Emergency Practitioners as well as GP’s, specialised in assessing and treating minor injuries and minor illnesses.
Adults and children over the age of two years old can be seen by appointment only seven days a week from 8am to 8pm. To book an appointment to see an Emergency Practitioner, please call 0208 725 0120.
Dedicated clinics
We have several types of clinics available which can be booked online or via reception:
- Paediatric
- Smear
- Blood Pressure
- Physio
- Immunisations
and others non-GP led services
Home visits
Home Visits are for our elderly, housebound and seriously ill patients. We would ask that children be brought into the surgery wherever possible.
We offer Home Visits every day, generally after Morning Surgery, between 11.30am to 1.00pm.
Please contact the surgery before 11.00am for a Home Visit that morning.
Appointment reminders
Please ensure we have your correct mobile phone number on record. If you have not been receiving appointment reminders, you will need to call reception to opt in.
Your appointment details can also be viewed on the NHS App. You can set this up here.
Cancelling appointments
You can cancel your appointment by following the link in the reminder text you will receive, or by calling Reception on 020 8675 3521.
You can also cancel your appointment via the NHS App. You can set this up here.
Please let us know as soon as possible if you have to cancel your appointment.
The amount of GP and nurse time wasted through missed appointments over the last 12 months is the equivalent to 4 to 5 clinics per month.
Multiple health problems
Each appointment is allocated ten minutes. This is sufficient time to deal with one single health problem with full consideration.
If you have more than one issue you wish to discuss, please book a double appointment. If we have called you in for review, we will not have time to deal with any other issues within the same appointment, so please book an additional appointment so we can allocate the time that you need.
Emergencies
Due to the nature of our work, unpredictable, inevitable and unavoidable emergency telephone calls, requests for help from other staff members, emergency consultations and home visits do occur. We ask for your understanding and empathy when these situations arise.
If your doctor is running late, it is likely to be for a good reason and we will be happy to provide you with an explanation.