New online consultation service
Patient Triage, Doctorlink is no longer in use at our practice.
Patient Triage is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us. Patients will only need to submit answers to three questions for a medical request, so it should save you time! We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead. You can access the new form from several places in our website or by going to https://florey.accurx.com/p/H85114
Queen's Platinum Jubilee Bank Holiday opening times 2022
QUEEN’S PLATINUM JUBILEE BANK HOLIDAY OPENING TIMES 2022
The Practice will be closed on Thursday 2nd and Friday 3rd June 2022.
Prescription requests – we ask for you to email these to the practice email address swlccg.thurleighroadpractice@nhs.net, these will be dealt within our normal process.
Requests before Bank holiday weekend for guaranteed collection must be submitted by Tuesday 31st May 4pm.
Outside of our opening hours, please call 111 for medical support.
Or use Doctorlink – to check your symptoms 24/7 and when a consultation is needed, book appointments online with your NHS GP Practice.
https://app.doctorlink.com/thurleighroadpractice/register
And remember only call 999 if it is a life-threatening emergency. You can also consider using your local pharmacy for non-urgent Health advice.
| Pharmacy Name | Address | Postcode | Telephone Number | Opening |
| Fulham Pharmacy | 608 Fulham Road, Fulham | SW6 5RP | 020 7736 4126 | 10:00-14:00 |
| Vitelow Pharmacy | 26 Clapham Road, Clapham | SW9 0JG | 020 7735 2730 | 12:00-16:00 |
| Tanna Pharmacy | 14 Southlodge Avenue, Mithcam | CR4 1LU | 020 8764 6107 | 10:00-14:00 |
| Tooting Pharmacy | 175 Upper Tooting Road | SW17 7TJ | 020 8672 5843 | 10:00-14:00 |
| Barkers Chemist | 49 Falcon Road, Battersea | SW11 2PH | 020 7228 1701 | 10:00-14:00 |
Public Holiday 2022
Please note the surgery will be closed on the dates listed below:
| 2 June | Thursday | Late May Bank Holiday |
| 3 June | Friday | Her Majesty The Queen’s Platinum |
| 29 August | Monday | August Bank Holiday |
| 26 December | Monday | Boxing Day |
| 27 December | Tuesday | Christmas Holiday |
If you require medical assistance on these dates, place visit NHS 111 ONLINE, call NHS 111 or in event of an emergency call 999.
SWL Self-management MSK App
Please click on the image (above) or the link at the bottom of the page and select which condition you would like access to:
e.g. Wandsworth – Lower Back Pain
Wandsworth – Back and leg pain
Wandsworth – Neck Pain
Wandsworth – Knee Pain
Wandsworth – New Shoulder Pain
Wandsworth – Lower Limb Injury
Wandsworth – Ankle Pain.
We will send you an email with all the information on how to get started. The App is provided free as part of your care in Wandsworth – Thurleigh Road Practice It will provide you with:
1. Easily accessible, targeted and personalised self-management information to help
you day by day, and step by step;
2. Exercises based on your stage of recovery;
3. Direct booking of local treatments such as physiotherapy and well-being services
within Wandsworth – Thurleigh Road Practice;
4. Reassurance and support to self-manage
Healthwatch Wandsworth - Carers Discharge Project interviews
Healthwatch Wandsworth would like to hear from carers about hospital discharges
Do you care for someone who has been discharged from hospital since May 2021?
Talk to Healthwatch Wandsworth and together we can help shape how discharges from hospital work locally and nationally.
What is happening and when?
We would like to have a conversation with people who, as family members or friends, have been looking after someone who was discharged from hospital in since May 2021. Our staff and volunteers would like to have the conversation with people individually to talk about what happened. The deadline for conducting interviews is the 11th of February.
What difference will this make?
We have been asked, as the independent champion for local people, to speak to people as part of a project led by NHS England and NHS Improvement. Our aim is to understand how discharges are working for you and the people you care for and what matters most to you to improve quality. The experiences you share will inform work including quality markers for hospital settings and carers passports, assuring plans for improving hospital discharge for patients and Care Quality Commission lines of enquiry.
Who can take part and how?
- If you have been looking after someone who was discharged from hospital since May 2021, and you have been providing unpaid care, we would like to speak to you.
- We are looking for 10-12 people in total, from across section of age groups, genders and people who represent different ethnic and economic backgrounds.
- A transcript of the conversation will be recorded and shared confidentially with NHS England and NHS Improvement. We will share anonymised information with local people in charge of services.
- We can work with you to try to accommodate your preferences as to whether the conversation is on the telephone, online or face to face.
What to do if you are interested
- Get in touch to tell us you would be interested to take part and we will provide more information.
- If you are unsure about having the time to take part, let us know if there is any way we can adapt or support you to take part.
- Email information@healthwatchwandsworth.co.uk or call 0208 516 7767.
The Healthwatch Wandsworth are offering a £40 voucher as a thank you. They are especially looking for male carers and young people to contact us as they are underrepresented in our interviews, but others are very welcome and encouraged to take part.
COVID-19 abroad vaccinations
Tell the NHS about coronavirus (COVID-19) vaccinations you have had abroad
This service enables you to book an appointment to show evidence for any coronavirus (COVID-19) vaccinations you’ve had outside of England. This is so the NHS can securely update your vaccination record.
Who can use this service:
• are aged 18 years old or over
• have an NHS number
• have received one of these MHRA-approved vaccines outside of England – Oxford/AstraZeneca (Vaxzevria), Pfizer/BioNTech (Comirnaty), Johnson & Johnson (Janssen) or Moderna (Spikevax)
COVID Passport & Certificates
If you have received your COVID vaccine abroad, we cannot provide a COVID passport.
For more details please visit: https://www.gov.uk/guidance/nhs-covid-pass or call 119
Why are GP practices working differently?
GP practices are open but the pandemic is not over
In South West London there are still thousands of people getting Covid-19 every week, with many being admitted into hospital and some into intensive care. Local GP practices treated people throughout the Covid lockdowns and continue to do so. We must make sure our practices are safe for our staff and protect patients who need to attend in person.
How are practices working now?
When people need seeing face to face this should happen as quickly and safely as possible and it is important that people are assessed first to decide who needs:
- to be seen in person by one of the team
- a phone consultation
- a video consultation
- help from a community pharmacy or another health service
We also want to avoid asking people to travel to practices, where they may come into contact with unwell or infectious people, when this is not essential.
How can I contact my GP?
You can still telephone your GP practice but, if your practice offers it and you are able to, the best thing to do is to use an online service on the practice website. You will then be contacted with the best appointment for you.
If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.
You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.
Why do receptionists ask personal questions?
GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, you can use the online service on the practice website, if your practice offers this.
I wanted to see my GP, so why am I seeing someone else?
Many GP practices now include a range of professionals like physician’s associates, nurses, practice pharmacists and paramedics who can help you. This means you can often be seen more quickly and if you then need to be seen by your GP they will organise this for you.
Where else can I get help?
Always dial 999 in a life-threatening emergency.
Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy.
Supply disruption for routine blood tests
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.
Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.
If your condition or symptoms change or get worse, please contact the NHS as you would normally.
Letter to all patients
Dear patient
Firstly we’d like to thank you for your patience and understanding during what has been an extremely challenging last 18 months. We have been working hard to offer you a good level of service and understand there have been occasions where you feel things haven’t gone the way you’d like them to.
We have taken on quite a bit of feedback from patients over the period of the pandemic into how we provide services to our patients. The way we provide care for you has understandably changed due to the impact of COVID-19.
We have though, remained open throughout the pandemic and have continued to see patients face to face when needed.
We have also added in new work streams to make it easier for other patient cohorts to contact a doctor or nurse. These include video appointments and text message communications which have both been warmly embraced and received very good feedback from our patients.
However, in line with instructions from NHS England we have had to change to a triage model whereby all calls are triaged at the point of contact before being assessed by a member of the clinical team. The clinician in charge then processes this and books an appointment based on clinical need and any potential COVID risk to other patients and staff.
I can assure you that reception staff do not make this call. All calls are discussed with a partner and assessed immediately. They are then dealt with based on clinical need and an appropriate time frame for an appointment is found.
We have found this system to work well in freeing up a lot of emergency slots on the day - resulting in patients with an actual emergency medical need, being able to see a doctor or a nurse on the day. Previously these appointments were being booked inappropriately at times.
Overall the response has been good and we will continue to review and improve our workflow systems to enable us to offer prompt medical care when needed. We are seeing a huge increase in clinical demand at the moment and are continually assessing how best we can service this.
We continue to see patients face to face when appropriate and will continue to assess how this can be best managed as the pandemic evolves.
Whilst he vaccination programme has been very successful and life is beginning to return to something like normal - a word of caution. We are unfortunately seeing quite a few cases of double vaccinated individuals contracting COVID-19 (in most cases the delta variant). It is for this reason that we continue to operate the way we do, with safeguards in place to keep both our patients and our staff safe. It has not been easy but we do this with the best of intent.
Please do remember that this virus is still looming and that is why we remain cautious.
Thank you for your feedback and I hope you find this explanation helpful.
The partners
TRP
Thank you
Dr Jonathan Christopher