Why are GP practices working differently?

GP practices are open but the pandemic is not over

In South West London there are still thousands of people getting Covid-19 every week, with many being admitted into hospital and some into intensive care. Local GP practices treated people throughout the Covid lockdowns and continue to do so. We must make sure our practices are safe for our staff and protect patients who need to attend in person.

How are practices working now?

When people need seeing face to face this should happen as quickly and safely as possible and it is important that people are assessed first to decide who needs:

  • to be seen in person by one of the team
  • a phone consultation
  • a video consultation
  • help from a community pharmacy or another health service

We also want to avoid asking people to travel to practices, where they may come into contact with unwell or infectious people, when this is not essential.

How can I contact my GP?

You can still telephone your GP practice but, if your practice offers it and you are able to, the best thing to do is to use an online service on the practice website. You will then be contacted with the best appointment for you.

If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.

You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.

Why do receptionists ask personal questions?

GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, you can use the online service on the practice website, if your practice offers this.

I wanted to see my GP, so why am I seeing someone else?

Many GP practices now include a range of professionals like physician’s associates, nurses, practice pharmacists and paramedics who can help you. This means you can often be seen more quickly and if you then need to be seen by your GP they will organise this for you.

Where else can I get help?

Always dial 999 in a life-threatening emergency.

Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy.

 


Job vacancies at Thurleigh Road Practice

Job Vacancies at Thurleigh Road Practice

To apply click here

The closing date is 29 October 2021

Job summary
We have an exciting opportunity for a Reception Supervisor to join our team here at Thurleigh Road Practice. To be successful in this role you will need to be both a confident and an engaging communicator ensuring a high quality reception service is delivered to our patients. Working as part of our Reception team, you will be expected to demonstrate excellent attention to details, as well as proven organisational and interpersonal skills.
The role is for 35 hours per week working Monday to Friday.

Main duties of the job
We are looking for a Reception Supervisor who is patient focused, enthusiastic, demonstrates warmth and has impeccable personal presentation. The successful candidate will assist in managing and supervising the Reception, working closely with the Reception Manager. You will be responsible for supervising the day to day reception tasks that needs to be completed. This role gives you the opportunity to learn and develop within our Practice. This is a hands on, operationally role and will suit someone who likes working with ambitious, friendly and hardworking people in a down to earth setting. If you want to be noticed and recognised for your individual contribution then this the Practice for you.

About us
Thurleigh Road Practice is a busy 7 Partner Practice with 14,500 patients based near Wandsworth Common. We are a friendly, forward thinking team that work well together and support each other. As a GP Training Practice, we actively support the training and development of all our staff.
If you feel you would thrive in a fast-paced and dynamic environment, we would like to hear from you.

Job description

Job responsibilities
Please see job description and person specification for further details of this post and the skills and experience the successful candidate will need to possess.

Person Specification

Experience

Essential

  • The successful candidate must have a minimum of 1 years experience of working within a GP Practice as a Receptionist.

Desirable

  • Previous senior receptionist or supervisor experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To apply click here

The closing date is 22 October 2021

Job summary
Are you looking for a new challenge and want to work in a friendly and forward thinking Practice? We are looking to employ a receptionist with excellent communication skills who should ideally have previous experience of working in a GP Surgery. The successful candidate will join a busy GP Practice during a time of change on how patients will interact with the practice. As the first point of contact, this role is integral to our approach to patient care, both face to face and on the telephone.

Main duties of the job
The ideal candidate will be someone who can work as part of a team, is flexible, able to stay calm under pressure and is looking to work a friendly and supportive team.
The successful candidate will have good levels of literacy, IT skills as well as excellent communication skills. Whilst training will be given, patient facing experience of working within a GP Practice or the NHS would be an advantage.

About us
Thurleigh Road Practice is a busy 7 Partner Practice with 14,500 patients based near Wandsworth Common. We are a friendly, forward thinking team that work well together and support each other. As a GP Training Practice, we actively support the training and development of all our staff.
Due to expansion of our team, we have 2 positions available for 16 hours and 20 hours per week (with a range of shifts between 7.30 am – 7.30 pm). Immediate start preferable.
Extra hours and flexibility will be expected to cover colleagues holidays.

Job description

Job responsibilities
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other clinical staff. Please see attached job description.

Person Specification

Experience

Essential

  • Previous experience of work in a GP surgery
  • Demonstrable experience of working with the general public
  • Excellent Communication skills
  • Ability to work under pressure
  • Good IT skills

Desirable

  • Flexibility – able to work extra hours to cover holiday/sick leave

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Desirable

  • Qualified to NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

To apply click here

The closing date is 29 October 2021

Job summary
Are you looking for a challenging and rewarding job? Are you self-motivated and enjoy multi-tasking? Thurleigh Road Practice is looking for an enthusiastic Medical Assistant (Admin) to join our growing team and become a key contact within our Practice in supporting both our patients and the clinical team.

Main duties of the job
No two days will be the same! You will be dealing with clinical correspondence, patient emails, medicines management and other patient liaison tasks. We are looking for a proactive individual who can work both independently and within a team. With a can-do attitude, the successful candidate will also possess excellent communication skills, be flexible and able to prioritise workload. Strong admin and IT skills are essential, preferably within a healthcare setting.

Working hours – 37.5 hours per week over 5 days.

About us
Thurleigh Road Practice is a busy 7 Partner Practice with 14,500 patients based near Wandsworth Common. We are a friendly, forward thinking team that work well together in a supportive environment. As a GP Training Practice, we actively support the training and development of all our staff.
This role will involve working closely with both our multi-disciplinary clinical team (GPs, Advanced Nurse Practitioners, Practice Nurses, HCAs, Clinical Pharmacist & Social Prescriber), our admin and reception teams as well as outside organisations such as secondary and community care as well as voluntary organisations.

Job description

Job responsibilities
You will be part of a team of Medical Assistants (Admin) undertaking a range of responsibilities including managing clinical correspondence, medicine management, email management as well as registrations and deductions of patients. Please see attached job description.

Person Specification

Experience

Essential

  • 2 years experience in an admin role
  • Experience of dealing with the public

Desirable

  • Experience of working within a GP Practice

Qualifications

Essential

  • GCSE Grade A to C in English and Maths
  • Experience of working in a health care setting
  • Good organisational skills with ability to multi-task and prioritise workload
  • Minimum of 2 years experience in an admin role
  • Attention to detail
  • Excellent written and verbal communications skills
  • Good IT skills
  • Self motivated and proactive

Desirable

  • NVQ Level 2 in Business Administration/Customer Care
  • Working knowledge of EMIS Web
  • Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.