Practice update regarding Emails from patients

Dear Patients,

We would like to inform you all that as of the 1st May 2023 the practice will no longer be accepting emails from patients.  Any patient emails received from this date will not be read or actioned.

The good news is we already have a system in place to deal with all your queries, be it a non-urgent medical question or just an administration query e.g. fit note, repeat prescription requests, result.

All you need to do is fill out a short and simple form online. The new system allows us to quickly assess and assign the query to the correct team. We will then respond either with SMS messaging or email in order to best resolve the query.

You can start using this form now by going to our website and clicking on ‘Submit a new request’ located on our home page.


Many thanks in advance for your co-operation.

Thurleigh Road Practice