Why are GP practices working differently?

GP practices are open but the pandemic is not over

In South West London there are still thousands of people getting Covid-19 every week, with many being admitted into hospital and some into intensive care. Local GP practices treated people throughout the Covid lockdowns and continue to do so. We must make sure our practices are safe for our staff and protect patients who need to attend in person.

How are practices working now?

When people need seeing face to face this should happen as quickly and safely as possible and it is important that people are assessed first to decide who needs:

  • to be seen in person by one of the team
  • a phone consultation
  • a video consultation
  • help from a community pharmacy or another health service

We also want to avoid asking people to travel to practices, where they may come into contact with unwell or infectious people, when this is not essential.

How can I contact my GP?

You can still telephone your GP practice but, if your practice offers it and you are able to, the best thing to do is to use an online service on the practice website. You will then be contacted with the best appointment for you.

If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.

You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.

Why do receptionists ask personal questions?

GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, you can use the online service on the practice website, if your practice offers this.

I wanted to see my GP, so why am I seeing someone else?

Many GP practices now include a range of professionals like physician’s associates, nurses, practice pharmacists and paramedics who can help you. This means you can often be seen more quickly and if you then need to be seen by your GP they will organise this for you.

Where else can I get help?

Always dial 999 in a life-threatening emergency.

Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses nhs.uk/service-search/find-a-pharmacy.

 


Covid Vaccination Programme

COVID Vaccination Update – 12/03/2021

Thurleigh Road Practice – part of the Clapham junction health centre vaccination team
Please be aware we are working our hardest to ensure all patients in groups 1-6 have had the opportunity to have their Covid vaccination at our vaccination hub and as we are sure you are aware this is a huge task to undertake, we have already invited all those in groups 1-6. Any patient within these groups who have not had the vaccine as of yet and now wishes to take up the offer can arrange this through the Covid Vaccination National Service.

Patient in groups 7-8 (Ages 55-64), should have received a letter from the NHS to book your vaccination through the national service. Please ensure you book your appointment by following the instructions in the letter.
Patients in group 9 (Ages 50-54) will start to be invited to our local vaccination hub in the next couple of weeks, invites will mainly go out via text message and you will either receive a text message with how to book (if we have your correct mobile contact details) or we will call you within due course to arrange your vaccination. If you have any further questions regarding the Covid vaccination or having problems booking your vaccination please call the practice after 10am and we will endeavour to deal with your concern as quickly as possible.

Covid Vaccination National Service

All Patients who are in groups 1-8 can now also book their vaccination through the national Covid vaccination centres.
You can only use this service if any of the following apply:
• you are aged 55 or over
• you have previously received a letter saying you are at high risk from coronavirus (clinically extremely vulnerable)
• you are an eligible frontline health worker
• you are an eligible frontline social care worker
• you get Carer’s Allowance – find out more about Carer’s Allowance on GOV.UK

You can book via the NHS website – https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

In the meantime, more information about the Covid-19 vaccine can be found here.


Coronavirus related scams

Coronavirus related scams. Information for patients

NHS Digital has alerted us to several ongoing spam email and SMS campaigns seeking to exploit vulnerable people and impair coronavirus vaccination efforts. These campaigns variously claim to be from the UK Government, the NHS, Test and Trace, GP surgeries, pharmacies, or from other health organisations like the WHO. Typically, the content of these messages attempts to direct users to phishing sites or connect them to high-cost premium number services, although in some cases the messages contain false or misleading information about the coronavirus vaccines themselves.

 

To protect yourself and your family members from fraud and criminals, remember the following points.

  • The vaccine is only available from the NHS and is being offered to people in priority groups. Vaccination is free and the NHS will contact you when it is your turn or if you are over 70, you can now contact the National Booking Service at www.nhs.uk/covid-vaccination or ringing 119 free. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Anyone offering a paid-for vaccine is committing a crime.

The NHS will never:

  • ask you to press a button on your keypad or send a text to confirm you want the vaccine.
  • ask for payment or for your bank account or card details, to pay for a vaccine or to confirm your eligibility for the vaccine.
  • ask you for your PIN or banking password.
  • arrive unannounced at your home to administer the vaccine – at the moment we are also not making house calls to deliver or discuss the vaccine.
  • ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills, bank account details or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Please remember: If you are asked to pay for the vaccine or asked for your bank account details, it is a scam.


Battersea COVID-19 Vaccination Programme – Volunteers Needed

We Need YOU – We are currently planning for an effective Covid-19 vaccination programme in Battersea.

We are working very hard with other local Battersea GP practices to get this essential service up and running for our local population by the beginning of January 2021. However, the scale and pace of the Covid-19 vaccination programme will require additional support and we are looking for volunteers to help to ensure the programme runs safely, smoothly and efficiently.

If you would like to contribute to the success of our local Covid-19 vaccination programme at The Junction Health Centre as a steward, please email: swlccg.covidvacc@nhs.net

Thank you.