NHS App Messaging Service

You can now receive messages through the NHS App Messaging Service.

This is a convenient and secure way for the practice to send you messages about your care.

What to expect from messages

We will send you:

  • appointment reminders
  • changes to practice services
  • Health questionnaires

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.

If you do not want to receive messages from the NHS App Messaging Service

Contact the surgery to discuss your preferred contact method.

How to check if you have a message

You will receive messages, in 'View messages from your GP surgery and other NHS Services.'

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

  1. Log in to the NHS app.
  2. Go to View your messages.
  3. Select View messages from your GP surgery and other NHS Services.
  4. Then select [GP surgery name].

Get NHS App notifications when we send you a message

To turn on notifications:

  1. Log in to the NHS app.
  2. Go to More.
  3. Select Account and settings.
  4. Then select Manage notifications.
  5. Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP.

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.

How to contact Thurleigh road practice

You can make contact with us by:

  • Online consultation forms https://florey.accurx.com/p/H85114
  • phone 020 8675 3521

Your privacy while using the NHS App

If you want to find out how the NHS uses your information, read the NHS account privacy policy.

Practice update regarding Emails from patients

Dear Patients,

We would like to inform you all that as of the 1st May 2023 the practice will no longer be accepting emails from patients.  Any patient emails received from this date will not be read or actioned.

The good news is we already have a system in place to deal with all your queries, be it a non-urgent medical question or just an administration query e.g. fit note, repeat prescription requests, result.

All you need to do is fill out a short and simple form online. The new system allows us to quickly assess and assign the query to the correct team. We will then respond either with SMS messaging or email in order to best resolve the query.

You can start using this form now by going to our website and clicking on ‘Submit a new request’ located on our home page.


Many thanks in advance for your co-operation.

Thurleigh Road Practice