During Pandemic Period

We are open and offering both telephone triage and video consultations as well as seeing patients face to face. You will not be able to enter the building to see a doctor or nurse unless this has been arranged in advance. Therefore we ask that you:

Ring the Practice between 8.00 am – 9.30 am to book a telephone appointment. If required the doctor or nurse will then book you an appointment to come in to the Practice for a face to face appointment or we are also offering video consultations if appropriate. Access to triage telephone appointments are also available via online access from 7.30am each day. No routine face to face appointments are offered during pandemic period.

If you are coming into the Practice for an appointment, please ensure you wear a mask. Please press on the intercom button by the side of the front door (once only please) and one of our receptionists will assist you and take your temperature before you enter the building. Please come alone or just one parent to come in with a child. Please be patient with us as staff could be answering phones.

We are experiencing a high volume of calls into the Practice, so please bear with us. If you are calling for any other reason than to book an appointment, please can you call us after 10 am and before 6.30 pm.

Appointments can be booked online for blood pressure checks, age 16 & under clinic and cervical smears. No routine face to face appointments are offered during pandemic period.

Doctorlink is an online service and provides an online triage solution that will assess your symptoms and direct you to the most appropriate healthcare service near to you. This could be the pharmacist, your GP/Nurse or other services. The System is available 24/7 and is connected to your GP surgery so if you do need to speak to or see one of our clinicians we will be informed. Sign up on line or download the Doctorlink app.
Please do not come to the surgery unless you have an appointment.

 

Covid-19 Vaccination

All patients who are now eligible for the Covid-19 vaccine (groups 2-9) and who have not already had or booked their first dose, can now book their vaccination through the NHS system. This can be done either online via https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ or by calling 119.

You can book a vaccination if:

• you are aged 50 or over
• you are at high risk from coronavirus (clinically extremely vulnerable)
• you are an eligible frontline health or social care worker
• you have a condition that puts you at higher risk (clinically vulnerable)

• These conditions include:
• Long-term lung conditions (such as severe asthma, COPD, bronchiectasis and cystic fibrosis)
• Long-term conditions affecting the heart or blood vessels (such as congenital heart disease, heart failure and peripheral arterial disease)
• Diabetes
• Chronic kidney disease
• Long-term liver conditions (such as cirrhosis and hepatitis)
• Conditions affecting the brain or nerves (such as dementia, Parkinson’s disease, motor neurone disease, multiple sclerosis, epilepsy, cerebral palsy or stroke)
• A condition or treatment that makes you more likely to get infections (such as HIV or some treatments for lupus, psoriasis or rheumatoid arthritis)
• Severe mental conditions (such as schizophrenia and bipolar disorder)
• Severe obesity (a BMI of 40 or above)
• you have a learning disability
• you are a main carer for someone at high risk from coronavirus

Patients who have already had their first dose through our Covid-19 vaccination hub at the Clapham Junction Health centre and are awaiting their second dose, will be contacted in due course approximately 10 weeks after their first vaccination. The invitation will either be via a text message (if we have your correct mobile number) or by a call from the practice. Please wait for your invitation and refrain from calling the practice.

All patients who had their first vaccination at another location (i.e. hospitals etc.) and are awaiting your second vaccination, please make contact directly with the organisation where you received your first vaccination, to book your second one. Unfortunately, we do not have access to their booking systems, so are unable to do this on your behalf.

 

Zero Tolerance Policy

At the current time our Reception team and our Clinicians are continuing to work under difficult and challenging conditions to provide care for our patients.
We realise this situation is difficult for everyone and we thank you for your understanding, and ask that you continue to respect our staff.

 

Contacting Us

Our telephone lines are extremely busy first thing in the mornings, especially on a Monday’s and Wednesday’s and during lunchtimes every day. If your matter is not urgent, please try later during the day when the phones should be less busy. All general queries to be called after 10am. Your call will be held in a queue and answered when possible.

We are aware of technical issues with our phone lines, as patients are reporting waiting for long periods of time and then being cut off. This is being investigated by the telephone company.

If you request an appointment then our Reception staff will ask you for a brief reason. They are asking this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.

Please, do not say that it is a personal matter, as this may delay your call should you need an urgent call back.

If your request is about medication, then please order by Online Patient Access or send us an email to swlccg.thurleighroadpractice@nhs.net . The Medical Assistants will deal with your query within 3 working days. Doctors will no longer deal with prescription requests via telephone appointments. Our Clinical Pharmacist can also help with any medication queries.

Please do not use our email for any medical, clinical or urgent matters. Clinical matters should be discussed with a telephone triage call by a Clinician first.

Please do not attend the surgery and only come in person if advised to by a health professional, who will explain what you need to do.
We are providing routine cervical smear test appointments with Nurses throughout the week from 7.30 am to 7 pm. Appointments can be booked online.

Please see the NHS website or Jo’s Cervical Cancer Trust website for further information regarding cervical screening.

 

Routine Childhood Immunisation can also be now be booked with our Nurses for face-to-face appointments, you do not need to book a call before appointment. For further information on routine immunisations, please click the link.

Please ensure you are COVID symptoms free when attending these appointments.

 

NHS Phlebotomy Services

The reception staff can book your blood tests at Balham Park Surgery, Monday to Friday from 8 am to 12 pm for Adults only.

Alternatively you can use the walk-in service at St Johns Therapy Centre, Monday to Thursday from 8 am to 4.15 pm, Friday from 8.30 am to 1 pm for Adults service and 1.30 pm to 4.30 pm for Children service. Children will take priority on Fridays.

Please ensure you are COVID symptoms free when attending these appointments.

Blood tests forms will be available to collect at the surgery.

 

Patient Registration

Patients trying to register at our Practice, should complete an online registration form available on our website. We will get in touch with you via email and confirm you registration.

Due to Covid pandemic, a considerable time is being spent on an urgent workload. Due to this, registrations may take longer to process. Estimated time at present is 2 weeks.

 

Home Visits

Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.

 

Collecting items

We are trying to minimise people coming to the practice therefore, all referrals will be emailed to you directly.

If you are collecting any other documents, please collect between after 10.30 am to 6 pm.

 

Repeat Prescriptions

Prescriptions can be ordered online (via Patient Online Access) or by submitting a prescription request HERE

If you require a repeat prescription you will be asked to nominate a pharmacy, if you have not done so already. This is so that the prescription can be sent electronically directly to the pharmacy that you can collect from there without having to attend the surgery.

 

Non NHS Work

We are not in a position to fully offer this service due to pandemic. Therefore, we anticipate that we are likely to suffer staff shortages during this period and our available resources will be focused towards direct patient care.

Our apologies for any delays this may cause.