Website Accessibility

Accessibility statement for Thurleigh Road Practice

This website is run by Thurleigh Road Practice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

How accessible this website is

The majority of this website is fully accessible.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • except when using tools such as High Contrast in Google Chrome, you cannot change the font colour
  • there may be some old publication documents which are in PDF format, and haven't been designed for accessibility
  • there may be some Word, Excel, PowerPoint or Publisher documents which haven't been checked for accessibility and converted to PDF format
  • images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information
  • you cannot skip to the main content when using a screen reader
  • content in tables, used to format text, may not be suitably formatted for screen readers
  • some widgets, outside editing control, may fail permitted contrast ratios
  • some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen

What to do if you cannot access parts of this website

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us as above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Issues with technology

The vast majority of our website works correctly on any web technology.

How our site looks and works is based on HTML5, and we test for, and support, the following browsers:

You may experience unexpected behaviour in other browsers.

Non accessible content

The content listed below is non-accessible for the following reasons:

Issues with PDFs and other documents

Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.

By September 2020 we intend to have completed the process of converting PDF and other documents into accessible web formats (other than documents published before 23 September 2018, where they’re not essential to providing our services).

Tables used to format text

Some tables are used to format text however they do not always work well with screen readers. Any such tables will be reviewed and amended (or removed) by September 2020.

Content Management

It should be noted that practice staff are able to add content to this website using a Content Management system. Whilst every effort is made to add WCAG 2.1 AA complaint content this might not always be possible due to lack of website accessibility experience. Therefore it is possible some new documents may not be accessible, links may be added that are not meaningful, new layout tables may not read properly using a screen reader, and there may be new images added which contain text. Our website is reviewed annually by our supplier, and at this point any non-compliant elements will be pointed out to us.

PDFs and other documents

Content that’s not within the scope of the accessibility regulations

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Further Help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.